Shipping policy
When Will My Order Arrive?
Free tracked delivery on every order. No minimum. Packed with care so it reaches you in good shape.
Once your order has been placed, we typically require 1 to 3 business days to process it. Orders received Monday through Thursday are usually processed within one business day. Orders placed on Friday evening or over the weekend may take a little longer.
Once processed, your order will be shipped. Delivery usually takes 6 to 11 working days, according to your location. The total delivery time, processing plus shipping, is therefore typically 7 to 14 business days.
Our customer service team is always available to answer any questions you may have about your delivery.
Shipping Carriers
We use trusted couriers to get your order to you safely and on time, including:
- Royal Mail
- Evri
The carrier used for your order will depend on your location and the most efficient delivery route available.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow your parcel's progress via our Track Your Order page.
Please note that tracking can take 24 to 48 hours to show its first movement after you receive the number. This gap is normal and does not mean anything is wrong.
Shipping Costs
Delivery within the United Kingdom costs nothing on any order, and there is no minimum spend.
Where Do We Ship?
Right now, we proudly serve customers across the United Kingdom only. That includes England, Scotland, Wales and Northern Ireland. We ship to residential addresses, business addresses and BFPO addresses. We are unable to ship to PO boxes.
Multiple Parcels
Larger orders at times travel in more than one parcel, so items can arrive on different days, each tracked separately. There is no extra charge for this. If one parcel has turned up and the rest has not followed within a few days, get in touch and we will chase it for you.
Important Notes
Please be aware of the following:
- Delivery times are estimates and may vary due to factors outside our control, like courier network disruptions, weather conditions, or peak shipping periods
- Business days do not include weekends or UK bank holidays
- Once your order has been shipped, we are unable to modify the delivery address. Please ensure your address details are correct before completing your order
- Betty and Brenda is not responsible for delays caused by incorrect address information provided at the checkout
- A parcel waiting at a depot or collection point is normally held for 14 to 18 days before it goes back to the sender
Lost, Delayed or Damaged Orders
If your order has not arrived within the expected timeframe, please reach out to us at info@bettyandbrenda.com. We will investigate the matter with our courier partner and work to resolve it as quickly as possible.
If a parcel is confirmed lost in transit, we will offer a replacement or a refund at no additional cost to you. If a parcel arrives damaged, send us a photo and we will arrange a free replacement or a full refund and cover any return postage.
If tracking says delivered but nothing has arrived, please check with neighbours and around your property first, as carriers occasionally leave parcels out of sight. If it still has not appeared after 48 hours, contact us and we will investigate with the carrier.
Prices and Duties
You pay exactly the price shown in pounds sterling. We only ship domestically, so no customs charges or import duties are added to your order.
Changes and Cancellations
You can cancel free of charge at any time before dispatch by emailing info@bettyandbrenda.com with your order number and the subject line CANCEL ORDER. A dispatched order cannot be recalled, but you can refuse the delivery or return it under our Return and Refund Policy.
Summary
- Processing time: 1 to 3 business days (Monday to Friday)
- Delivery time: 6 to 11 working days (Monday to Friday)
- Total estimated delivery: 7 to 14 business days
- Shipping cost: Free on all orders
- Tracking: Provided via email once shipped
- Shipping area: the United Kingdom only
Contact
If you have any questions, email info@bettyandbrenda.com. We will gladly help.
- Store Name: Betty and Brenda
- Company Name: VERADINE LLC
- Warehouse Address: Unit 22, Chetham Court, Calver Road, Warrington WA2 8RF, United Kingdom
- Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
- Email: info@bettyandbrenda.com
Customer Service: Monday to Friday, 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed
Most enquiries receive a reply within 24 hours. Our Contact Us page lists every way to reach us.