Contact Us
We're Here to Help
At Betty and Brenda, customer happiness sits at the core of everything we do. Whether you have a question about your order, need help finding the right piece, or want to share feedback, our team is here for you.
Reach Us Anytime At
- Email: info@bettyandbrenda.com
- Contact form: use the form at the bottom of this page
- Hours: Monday to Friday, 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed
How We Can Help You Faster
- Order status: Waiting on a tracking update? We have you covered.
- Returns or exchanges: Something not quite right? We will make it right.
- Product questions: Questions about fit, fabric or sizing? Just ask.
- Feedback or suggestions: We always like hearing from you, good or otherwise.
- Anything else: No question is too small. Just reach out.
Quick Tip
When you contact us about an existing order, please include your order number so we can help you faster. It is in your confirmation email. If an item arrived damaged or incorrect, a picture helps too. Our FAQ page already answers many common questions.
We are not a big corporate team. We are real people, focused on leather strappy sandals for customers across the United Kingdom.
Talk soon, The Betty and Brenda Team
Returns
Please request a return authorisation via email before posting anything back, so we can route your parcel correctly. Do not use the address printed on the original packaging. Full detail is in our Return and Refund Policy.
Complaints
If something has gone wrong and you are not happy with how we handled it, email us with the subject line COMPLAINT and we will respond within 5 working days. You can also seek free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.
Company Information
- Store Name: Betty and Brenda
- Company Name: VERADINE LLC
- Warehouse Address: Unit 22, Chetham Court, Calver Road, Warrington WA2 8RF, United Kingdom
- Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
- Email: info@bettyandbrenda.com