Last updated: 12 November 2026
Betty and Brenda takes payment at the checkout. Here is how charging, statements, and refunds work.
Accepted Payment Methods
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Checkout shows the full list available to you. Cheques, bank transfers, cash on delivery and cryptocurrency are not accepted.
Currency and VAT
Every price and charge is in pounds sterling. No tax is added at the checkout and there is nothing more to pay on delivery.
If your card is issued outside the United Kingdom your bank may apply a currency conversion or foreign transaction fee. That fee is set by your bank and is not charged by us.
When You Are Charged
Payment is authorised and taken when you place your order. An emailed confirmation with an itemised receipt follows straight after.
Should an item turn out to be unavailable after you order, we refund that item in full within 5 working days.
What Appears on Your Statement
Our charges show as BETTYANDBRENDA on your card or bank statement.
Do not recognise a charge? Please email info@bettyandbrenda.com before you contact your bank. In almost every case we can identify the order and resolve it the same day, far faster than a bank dispute.
Payment Security
Checkout runs over an encrypted HTTPS connection. Card data is captured directly by our PCI DSS Level 1 compliant payment providers and is never stored on our own systems. We do not have access to your full card number at any time.
Under Strong Customer Authentication rules, your bank may ask you to confirm the payment through your banking app or a one time passcode. This is a legal requirement in the UK and protects you against unauthorised use of your card.
Declined Payments
If your payment is declined the order is not placed and no funds are taken. Common reasons are insufficient funds, an expired card, a billing address that does not match your bank's records, a failed authentication step, or your bank's own fraud filters.
A pending authorisation may still show on your account even though the order did not complete. Your bank releases it automatically, usually within 3 to 5 working days.
Check your card details and billing address, then try again or use a different method. If it keeps failing, email us and we will step in.
Fraud Prevention
Orders are screened automatically for fraud indicators. We may ask you to verify your identity or billing details before we dispatch, and we may cancel and fully refund an order we believe to be fraudulent. This protects both you and us.
Refunds
Refunds are issued to the original payment method used at checkout. We process them within 5 working days of getting your return, then your bank takes a further 3 to 10 working days to post the funds. Full details are in our Return and Refund Policy.
We cannot refund to a different card or account, as payment providers only allow refunds along the original payment path.
Disputes and Chargebacks
If something is wrong with your order, contact us first at info@bettyandbrenda.com. We respond within 24 working hours and we would much rather refund you directly than have you wait on a bank process that can take up to 90 days.
Raising a chargeback before contacting us locks the funds with your bank and slows the resolution for everyone. We will always sort it out directly.
Section 75 and Chargeback Rights
Nothing in this policy affects your rights. If you pay by credit card for goods costing over 100 pounds you may have additional protection under section 75 of the Consumer Credit Act 1974. Debit card payments may be covered by your bank's chargeback scheme.
Pricing Errors
Where a product shows an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full. We will always contact you first.
Contact Us
If you have any questions, email info@bettyandbrenda.com. We are happy to help.
- Store Name: Betty and Brenda
- Company Name: VERADINE LLC
- Warehouse Address: Unit 22, Chetham Court, Calver Road, Warrington WA2 8RF, United Kingdom
- Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
- Email: info@bettyandbrenda.com
Customer Service: Monday to Friday, 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed
We aim to answer all enquiries within 24 hours. Our Contact Us page lists the other ways to reach us.